Terms of Service

These Terms of Service (“Terms”) govern access to and use of the website and services provided by Brand Mindz Global Technology Pvt Ltd (“Company”, “we”, “our”, or “us”).

By accessing our website, submitting an enquiry, approving a proposal, signing an agreement, or making a payment, you (“Client”, “you”) agree to be bound by these Terms, along with our Privacy Policy, Cookie Policy, and Refund & Cancellation Policy.

We provide professional B2B services including, but not limited to:

• Website and application development
• Digital marketing and performance marketing
• SEO and analytics
• Social media management
• Personal branding
• Business and marketing consulting

The exact scope, deliverables, timelines, and commercials will be defined in a written proposal, Statement of Work (SOW), or agreement.

The Client agrees to:

• Provide accurate and complete information
• Share content, approvals, and access credentials on time
• Review deliverables within agreed timelines
• Make payments as per agreed schedules

Delays or failures caused by the Client shall not be considered a breach by the Company and do not qualify for refunds.

• All fees are exclusive of applicable taxes unless stated otherwise
• GST shall be charged as per Indian law
• Payments must be made within agreed timelines
• Delayed payments may result in service suspension

Payment confirmation constitutes unconditional acceptance of these Terms.

For monthly or periodic retainer services:

• Services shall automatically renew unless cancelled in writing with at least 15 days’ prior notice
• Fees for renewed periods are non-refundable once the service cycle begins

The Company does not guarantee any specific results including:

• SEO rankings
• Website traffic
• Lead volume
• Revenue or ROI
• Advertising performance

Outcomes depend on external factors such as market conditions, competition, platform algorithms, and client cooperation.

• All intellectual property remains the Company’s property until full payment is received
• Upon full payment, the Client receives a limited, non-transferable right to use deliverables for business purposes
• The Company may showcase completed work in portfolios, case studies, and marketing materials

Where a signed NDA explicitly restricts such usage, the NDA shall override this clause.

Where services are provided on a white-label basis:

• The Company shall not publicly disclose its involvement
• The Client shall not disclose or misrepresent the Company’s proprietary processes, tools, or methodologies

Both parties agree to maintain confidentiality of business, technical, and commercial information shared during the engagement, except where disclosure is required by law.

Personal data is processed in accordance with:

• Digital Personal Data Protection Act, 2023 (India)
• The Company’s Privacy Policy

The Client confirms it has lawful authority to share any personal or business data and shall indemnify the Company against violations arising from unlawful data sharing.

For enterprise or data-sensitive engagements, a Data Processing Addendum (DPA) may be executed separately.

The DPA governs:

• Roles of data fiduciary and data processor
• Data security obligations
• Breach notification
• Cross-border data processing

Where applicable, the DPA shall prevail over these Terms in relation to data protection matters

The Company may use third-party platforms such as hosting providers, analytics tools, advertising platforms, or CRM systems.

The Company is not liable for:

• Platform outages
• Policy changes
• Account suspensions
• Data loss caused by third-party providers

The Company may suspend or terminate services without refund in cases of:

• Non-payment or delayed payment
• Breach of Terms
• Misuse of services
• Abusive, unethical, or unlawful conduct

Termination does not waive outstanding payment obligations.

To the maximum extent permitted by law:

• The Company shall not be liable for indirect, incidental, or consequential damages
• Total liability shall not exceed the fees paid for the specific service giving rise to the claim

The Client agrees to indemnify and hold harmless the Company from claims arising from:

• Client-provided content or data
• Breach of these Terms
• Violation of applicable laws or third-party rights

The Company shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, government actions, technical failures, or platform outages.

Any dispute shall first be resolved through mandatory arbitration in accordance with the Arbitration and Conciliation Act, 1996.

• Arbitration seat: Chennai, Tamil Nadu
• Language: English

Courts in Chennai shall have jurisdiction only for matters not subject to arbitration or for enforcement.

These Terms shall be governed by and interpreted in accordance with the laws of India.

The Company may modify these Terms from time to time. Updated versions will be published on the website. Continued use of services constitutes acceptance of the revised Terms.

For queries or grievances:

Brand Mindz Global Technology Pvt Ltd
Perungudi, Chennai, Tamil Nadu, India
Email: headoffice@brandmindz.com